Terms and conditions
Terms and Conditions
28/03/2023
These Terms and Conditions ("Terms and Conditions") govern the relationships between:
- DRUZY SRL, a limited liability company, with its registered office located in Romania, Ilfov County, Rosu village, Viitorului Street, no. 24, registered with the Trade Register Office J23/5147/2022, unique registration code (CUI) RO 46581920, hereinafter referred to as "DRUZY".
And
- the persons who use the "User" website www.druzy.eu (the "Site")
Access to and use of the Site, including any page or component section thereof, may be done only in accordance with these Terms and Conditions, which include the GDPR Policy, the Cookie Policy posted on the www.druzy.eu
For the use of the services, we may ask the user to express his/her agreement to these Terms and Conditions through a specific action, which has the meaning of an unequivocal consent (e.g. ticking the specific box "I have read and agree to the terms and conditions of the site").
In order to ensure compliance with the conditions of access and use of the Services, Users must also check the terms and conditions of use at the time of each access to the Site. Even if you fail to review the terms and conditions but use the Site, we will consider that you have accepted this set of Terms and Conditions (including any updates to them).
If you do not agree to the provisions of this set of Terms and Conditions (including any updates to it), please do not use, or as the case may be, cease using the Site.
Definitions:
"Site" – the domain druzy.eu. The site is registered under the name DRUZY SRL, a limited liability company, with its registered office located in Romania, Ilfov county, Rosu village, str. Viitorului, nr. 24, registered with the Trade Register Office J23/5147/2022, unique registration code (CUI) RO 46581920, hereinafter referred to as "DRUZY".
"Account" – the section of the Site consisting of an email address and a password that allows the Buyer to submit the Order and which contains information such as username, password, delivery address and order history. The user will ensure that all account information is correct, complete and up-to-date.
"User" - any natural person over the age of 18 or a legal entity registered on the Site, who, by creating the Account, expresses his agreement to the specific clauses of the Site in the Terms and Conditions section.
"Buyer" – any natural person who is over the age of 18 or a legal entity who creates an Account on the Site and places an Order
"Favorites" - section of the Account that allows the User to create Lists of products that he/she wishes to follow for a possible purchase.
"Favorites List" - the section of the Account where the User can add products that he/she wishes to follow for a possible purchase. The User can make changes to the List by adding or deleting products or by transferring them to the Shopping Cart.
"Shopping Cart" section of the Account where the User can add products that he/she wishes to purchase
"Order" – The electronic document by means of which the Buyer transmits to the Seller its intention to purchase products on the Site.
"Contract" means the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
"Confirmation" is the process by which the Company confirms to the Client that the Order placed by the Client has been received. After receiving the Order Confirmation, the order can no longer be refused by the Customer. Confirmation of the Order received is not equivalent to its acceptance by the Company.
"Acceptance" – The acceptance of an Order placed by the Client shall be deemed to be in force and, respectively, DRUZY and the Client shall be deemed to have entered into a sale-purchase contract for the Products that are the subject of such Order, from the moment of their delivery and delivery to the Client, to the extent that the other requirements set out in these Terms are also met
Content:
All information on the Site that can be accessed through electronic equipment.
Any form of communication transmitted by the Seller to Users by any electronic or other means.
"Commercial communications" - Messages via the Website, e-mail, mobile phone in which the Seller transmits to the User information regarding ongoing campaigns, current or future offers and promotions, retargeting campaigns, opinion polls or general information
"Transaction" - the collection or refund of an amount resulting from the sale of a product through the Website, depending on the method of payment or refund
OWNERSHIP
The articles (texts + images) published by the Company are under the protection of intellectual property rights laws (such as – but not limited to: Law no. 8/1996 on copyright and related rights, Law no. 84/1998 on trademarks and geographical indications). The reproduction of any written or illustrative material from these articles is categorically prohibited without the prior consent of the editor.
CONTENT OF MESSAGES ON THE SITE
Users (registered) are solely responsible for the content of their messages.
In order to establish a communication link based on decency and mutual respect in the comments section made available by the Site, we ask all users to take into account the following rules:
Don't use indecent language; insults of any kind are not allowed; It is not allowed to use names that contain insults, trivialities, vulgar words;
Antisocial messages are not allowed; those that incite illegal actions, violence or xenophobia;
Posts containing discrimination, regardless of gender, age, religion, sexual orientation, etc., are not allowed;
All messages express only the views and opinions of their authors; the entire responsibility, from a legal point of view, lies entirely with the authors both in the case of the articles posted on the Site and the messages and materials uploaded by the users of the Site;
Account Name: Names with sexual connotations are not allowed;
It is not allowed to use names that are offensive to various social categories;
It is forbidden to disseminate defamatory, threatening, vulgar, obscene, racially hateful, malicious, inaccurate, or otherwise unlawful messages, both within the forum and elsewhere on the website.
It is forbidden to use the information provided by the other members to obtain material or commercial benefits.
It is forbidden to collect/collect personal data about other Users of the Site;
It is not allowed to use names that, through their content, advertise various websites, companies or products;
It is forbidden to post, upload or transmit in any way from the Site illegal materials or materials that do not comply with applicable legislation, including copyright, trademark or other industrial property rights legislation;
It is forbidden to use the Site for the purpose of promoting illegal activities, or providing information related to illegal activities;
It is forbidden to use the Site for posting or transmitting advertising, promotional or "spam" messages;
Messages containing personal data such as phone numbers, addresses, CNP, BI/CI series, messenger IDs, email addresses are not allowed;
It is forbidden to pretend that you are another person, represent another institution, or falsely claim to be affiliated with a person or institution;
For non-compliance with these rules by the Users, the Company reserves the right to prohibit access to the Site and/or any of the Services offered.
REPRESENTATIONS AND WARRANTIES
The Company does not warrant that the information contained in the Site is fully complete or accurate;
The Company does not guarantee that the information entered by the users of the website is real, correct and does not assume responsibility for the way in which visitors use it;
The Company does not guarantee that the information or services on the Site will meet all the requirements of visitors;
The Company does not assume responsibility for the results obtained by visitors as a result of the use of the information or services on the Site; the use of the information and services on the Site is at your own risk;
The Company does not assume responsibility for any damages that Users may have due to the temporary or defective non-functioning of the Site or for the use of information obtained through the use of links from the Site to other sites (their use is at the discretion of the Users).
CONTRACTUAL DOCUMENTS
By registering an Order on the Website, the Buyer agrees to the form of communication chosen by the Seller for its commercial operations (telephone or e-mail).
After placing the Order, the Buyer will receive an electronic notification from the Seller at the email address specified when creating the Account. This notification does not represent acceptance of the order.
If the ordered product(s) is no longer in the Seller's stock, the Seller will notify the Buyer of the situation and will offer the Buyer similar products. If the Buyer does not wish to purchase other products instead of the unavailable ones, the Seller will return to the Buyer the amount paid for the original Order, if applicable.
The contract between the Buyer and the Seller is deemed to have been concluded when the Buyer receives the product from the Seller, after payment has been made according to the agreed terms.
ONLINE SALES POLICY
All prices of the products presented on the Site are expressed in lei (RON).
Any User may use the Site to place an order with the Seller.
The User may communicate with the Seller via the email addresses and telephone numbers mentioned in the Contact section. The Seller is free to use the data received from the User, according to the privacy policy, for the purpose of conducting case studies, customer profile, customer behavior in order to improve services.
PRICES AND PAYMENT METHODS
The online store offers the following payment options:
- payment by card
- cash on delivery payment to the courier
- payment by bank transfer
According to the legal provisions on the payment of the Products in cash, it limits the transactions made by individuals up to 10,000 (ten thousand) RON, and by legal entities up to 5,000 (five thousand) RON.
Obtaining payment by DRUZY does not mean Acceptance of the Order and the payment itself does not imply the Company's obligation to honor the Order, unless the other conditions are met, namely the Client has presented all the documents requested by the DRUZY employee, their request being imposed according to the legislation in force, respectively, the Products ordered by the Client have been delivered and handed over. If the Order is not honored, due to failure to meet one of the conditions listed above, the amount paid by the Client will be returned to him.
In the case of the bank transfer payment option, the payment is to be made from the bank account of the person whose data are mentioned in the Order. Otherwise, DRUZY has the right to refuse to fulfill the Order and not to deliver the Products.
INTELLECTUAL PROPERTY RIGHT
All materials used on the Site are the intellectual property of the Seller. In the event of copyright infringement, the email address office@druzy.eu
The content, logos, stylized representations, trade symbols, static images, dynamic images presented on the Site, are the exclusive property of the Seller.
It is forbidden to copy, distribute, publish, transfer, alter, use, any Content in any context other than the original one intended by the Seller, remove the signs signifying the Seller's copyright in the Content.
The User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Terms and Conditions.
PROCESSING OF PERSONAL DATA
By using the contact form or the service present on the Website, the User declares that he/she accepts to be contacted by the Seller by any available means, by filling in the information in the contact details: name, surname, e-mail address, telephone number and understands that these data are to be processed in the Seller's database for the purpose of improving services and commercial relations.
With regard to cookies, please refer to the Cookies Policy displayed on the web-site www.druzy.eu
Regarding the general provisions on the protection of personal data, please refer to the GDPR Policy displayed on the web-site www.druzy.eu
PRIVACY
The Seller will keep confidential the information of any nature that the Buyer provides to it.
DRUZY collects the following personal information through the Site:
- Contact information (name, surname, age, email address, shipping address, phone)
- Username and password
- Comments and other content provided by the Client
- Information regarding personal interests
- Demographic information
- Location data (those derived from your IP address and delivery address)
- Information about the Customer's online activities (information about the device, browsing history and behavior) through the use of cookies
Druzy uses this information for the following purposes:
- To evaluate and improve the quality of services and products, for product and customer base analysis, data analysis and other internal functions
- To communicate with the User via email, mobile phone
- To keep up to date with relevant industry standards
- To respond to the Client's requests
COMMAND
The Buyer places the Order by adding the products to the Shopping Cart and completing the Order when making the payment, choosing one of the methods specified by the Seller.
Any product added to the Shopping Cart is available for purchase to the extent that it is in the Seller's stock. Adding a product to the Shopping Cart, without completing the Order, does not represent the registration of the Order, nor the automatic reservation of the product.
By filling in the order form and completing the payment, the Buyer assumes responsibility that all the data provided are correct and complete at the time of purchase.
By completing the Order process, the Buyer agrees that the Seller may contact him by all stipulated means, when the situation will require it.
For situations in which the bank issuing the Buyer's card does not accept payment – in the case of online payment, or the data provided by the Buyer are erroneous or incomplete, the Seller grants itself the right to cancel the Order. He will issue a notice to the Buyer and will be released from any subsequent obligation.
INVOICING – PAYMENT
After completing the Order, the Seller will issue to the Buyer an invoice for the delivered products, based on the data provided by the Buyer, according to the legislation in force.
As a result of the contractual relations that exist between Druzy S.R.L., with the identification data mentioned above, and the company you represent, respectively the natural person, as the case may be, we inform you that personal data are processed for tax and accounting purposes.
What kind of data?: name, surname, tax registration data (for companies), address, CNP and CI data, if applicable.
Purpose and duration?: the data transmitted above are essential elements in the issuance and registration of tax documents according to the legal provisions of art. 319 and others of the Fiscal Code for fiscal invoices, as well as subsequently, in order to comply with the applicable legal obligations regarding archiving, since according to art. 25 of the Accounting Law no. 82/1991 the invoices are archived for a period of 10 years. There may also be situations in which the law obliges us to allow access to supervisory, tax and judicial authorities.
Your consent to the processing of personal data belonging to you is voluntary. However, if you refuse to express this consent, it will become impossible to issue the requested documents, respectively to carry out commercial relations.
Rights: in order to protect the personal data you have entrusted to us and in view of Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 and which entered into force on 25 May 2018, we inform you that in accordance with the aforementioned Regulation, as well as other applicable national legal provisions, you have the following rights: access, rectification and, without violating the tax provisions in force, deletion of your data, the right to withdraw your consent to data processing and the right to object to data processing, the right to restrict/limit processing, the right to data portability, the right to obtain human intervention in the event of an automated individual decision and the right to lodge a complaint with the data processing supervisory authority, as well as other applicable rights. For a complete analysis of the GDPR Policy, please review the website www.druzy.eu
The data controller is the company DRUZY SRL with the identification data mentioned above.
DELIVERY OF GOODS
The seller will ensure the proper packaging of the products for optimal handling and the transmission of the documents necessary for delivery.
PRICE
The seller will make every effort to provide the correct information regarding the price and characteristics of the products. Some features and/or pricing may be wrong due to human error. If the Buyer places an Order in which the product is wrongly priced, the Seller has the right to cancel the Buyer's Order.
ERRONEOUS CHARACTERISTICS
In case of registration of an order in which the product has the erroneous characteristics due to human or technical error, the Seller will make every effort to deliver a product with characteristics similar to the ordered product. If the Buyer does not agree to this solution, the Seller has the right to cancel this order.
RETURN
For purchases made online, customers benefit from a period of 14 calendar days for returns.
For purchases made online, the customer has a period of 14 calendar days, from the date of purchase of the product, in which he can return it.
The cost of the return falls on the seller.
Important:
Only products received in good working order, in the initial packaging, will be accepted for return.
The buyer will not be able to return the purchased products and/or will not claim any other compensation, in the following situations:
Ø The return request is made after the deadline of 14 calendar days;
Ø The returned product is not in the same condition in which it was delivered,
If the Buyer does not return the correctly packaged products for handling, the courier appointed by the Seller to pick it up at his expense is entitled to refuse to take over the package.
If the Buyer chooses a return route other than the one agreed by the Seller, the Buyer is responsible for any packaging and handling irregularities found upon receipt of the return.
The Seller will refund to the Buyer the amount received within 3 calendar days from the date on which it receives the returned goods by bank transfer to the IBAN account from which the online payment was made.
The return request will be made by the Buyer to the address office@druzy.eu
GUARANTEES
All silver and gold/gold-plated products sold by the Seller benefit from warranty conditions in accordance with the legislation in force on the territory of Romania.
The warranty certificate issued by DRUZT SRL certifies that the products meet the quality parameters and requirements in accordance with the legal norms in force. The warranty term for gold jewelry is 2 (two) years for any lack of conformity existing at the date of sale.
The authenticity and characteristics of the precious material - 14K gold (585‰) / 18K gold (750‰) / 24k gold (999.9) - as well as the gemstones encrusted in the jewelry setting are guaranteed for life. The consumer's rights are in accordance with the provisions of art. 11(8) of GEO no. 140/2021.
The company is authorized by the National Authority for Consumer Protection - Directorate for Precious Metals. This warranty certificate certifies that the jewelry is made of gold.
Gold can be yellow, white or pink.
TRANSFER OF ASSETS
Ownership of the products will be transferred upon delivery, after payment has been made by the Buyer to the address indicated in the Order. Delivery means the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in case of collection of the products from the physical locations of the Seller.
GOVERNING LAW
These Terms and Conditions are subject to the legislation of Romania. Any disputes arising between the Seller and the Users/Buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.
VARIOUS
The Company reserves the right to periodically update this set of Terms and Conditions (e.g. to correspond to changes in legislation or services provided by the Company). Registered Users will be notified of the operation of updates/changes in the Terms and Conditions, Registered Users will be asked to express their agreement to the updated Terms and Conditions.
In order to ensure compliance with the conditions of access to the site and use of the services, the user must check at the time of each access to the site the terms and conditions of use of the site. The use of the Site and/or any services, even in the event of the user's failure to analyze the applicable terms and conditions, represents the express agreement of the user to accept those conditions.
Data protection: insofar as, in addition to the information presented above, you consider that you need further clarification on the issue of personal data, you can contact us at the following e-mail address: office@druzy.eu or to the address of the operator's registered office mentioned in the introductory part.
For any non-compliance with this set of rules, observations, complaints or problems related to the Site, please write to us at: office@druzy.eu
