Return/cancellation policy

Return Policy - General Conditions:

Returns can be made within a period of 14 calendar days. Return shipping costs are the responsibility of the buyer. The company will refund the return amount within 1 calendar day of receiving the returned goods, provided that the returned goods are in their original condition (without breakage, without defects). Please pack the returned products in their original packaging to ensure they do not deteriorate during transportation. Requests for return of orders are made via email at office@druzy.ro.

RETURN - Terms and Conditions:

For online purchases, customers have a period of 14 calendar days for returns. For online purchases, the customer has 14 calendar days from the date of purchase of the product to return it. Return shipping costs are the responsibility of the buyer. Important: Only products received in good working condition will be accepted for return. The buyer will not be able to return purchased products and/or request further compensation in the following situations:

The return request is made after the expiration of the 14 calendar days; The returned product is not in the same condition as it was delivered. The seller will refund the received amount to the buyer within 1 calendar day from the date they receive the returned goods via bank transfer to the IBAN account from which the online payment was made. The return request will be made by the buyer to the address office@druzy.ro