Crystals and minerals are individually packed with appropriate protective materials to keep them safe during transport.

We use layered packaging for fragile or valuable pieces, paying special attention to corners, edges, and delicate structures.

So far, we have fulfilled over 10,000 orders, and the experience gained allows us to pack each parcel with care and responsibility.

We want every package to arrive safely, whether the delivery is national or international.

All orders placed by 2:00 PM are processed and shipped on the same business day.

Orders placed after 2:00 PM are processed on the next business day.

The actual delivery time is generally 24–48 business hours and may vary depending on the locality and the courier company.

After shipping, you will receive an email with the tracking number of the package to be able to check the delivery status in real time.

Yes, we offer delivery through easybox where the service is available for your address. The option can be selected at checkout.

Free shipping for orders over 250 RON.

The standard shipping cost is 17.9 RON.

The cost of delivery to Easybox Sameday lockers is 12.90 RON.

We deliver anywhere in Romania via express courier. We also offer international deliveries for crystals and jewelry, and costs and delivery times vary depending on the destination country.

If you wish to modify or cancel an order, please contact us as soon as possible after placing it, ideally before 2:00 PM, when orders are processed for shipment.

If the order has not yet been shipped, we can make the necessary changes or cancel it at no additional cost.

If the products have already been shipped, the package can no longer be stopped from delivery. In this situation, the order will return to us after refusal of receipt or through the standard return procedure. Please let us know as soon as possible to avoid unnecessary shipping costs.

If you wish to add additional products and the initial order has already been shipped, please place a new order for the desired products.

After shipping, you will receive an email with the tracking number of the package, so you can check the delivery status in real time.

If you have an account on the site, you can view your order history directly from the "My Account" section.

We pack each product carefully, using appropriate protective materials to prevent damage.

If a crystal or piece of jewelry arrives damaged, please contact us as soon as possible and send us photos. We will review the situation and provide you with a quick solution, according to the return policy.

Yes, we deliver crystals, semi-precious stones, and jewelry outside of Romania as well.

To see the exact cost of international shipping, it is enough to enter the delivery address on the checkout page. The system will automatically calculate the rate for the respective country before finalizing the order.

All countries in the European Union are active, as well as major countries outside the EU.

If the desired country does not appear in the list available at checkout, please write to us at office@druzy.eu, and we will arrange delivery as soon as possible.

Delivery time varies depending on the destination and will be displayed as an estimate when placing the order.

To purchase natural crystals or semi-precious stone jewelry, add the desired products to your cart and complete the order through the secure checkout process. You will receive the order confirmation by email immediately after placing it.

It is not necessary to create an account to order, but an account allows you to more easily track future orders.

We deliver orders through Sameday, both to the address and through easybox, depending on the option selected at checkout.

For orders of crystals, semi-precious stones, and jewelry, we offer the following payment methods:

• Online card payment, securely processed through Netopia Payments
  
• Cash on delivery
  

All online payments are processed securely, through secure systems.

Yes, we offer the cash on delivery payment option for orders delivered via Sameday.

You can choose:

• Cash payment to the courier (where available)
  
• Card payment at the easybox
  
• Card payment before delivery, via the Sameday app (for cash on delivery orders)

The invoice is automatically issued after the order confirmation and is sent in electronic format to the email address used when placing the order.

Please also check the Spam or Promotions folder if you cannot find it in the Inbox.

Yes. To receive an invoice for a company, it is necessary to enter the complete billing information (company name, VAT number, address) at the time of placing the order.

The invoice will be issued according to the information provided at checkout.

We source both directly from mines and through specialized distributors from regions known for the quality of the minerals, such as Africa, Brazil, Uruguay, Madagascar, or Pakistan. We collaborate with partners who have been active for decades in the international mineral market and have a solid and verifiable track record in the field.

We carefully select each batch, and each piece is individually verified before being listed.

We select minerals only from known sources and cooperate with suppliers specialized in the trade of crystals and semi-precious stones.

Authenticity is assessed based on the natural characteristics of each stone: structure, inclusions, density, color, and specific formation. If a product is treated or synthetic, this is explicitly mentioned in the description.

Transparency is essential for us.

Yes, we issue a certificate of authenticity.

For each order placed, we issue a standard certificate of authenticity and compliance, attached to the invoice, which includes its number and series and covers the purchased products.

If an individual certificate is desired for each product (for example, for gifts or in situations where the invoice should not be included in the package), please contact us. before or immediately after placing the order. We will issue the documents in a format adapted to your request.

Many people choose to buy crystals based on personal intention: protection, clarity, stability, or confidence.

The crystal can be a symbol and support for this intention, but the choice must be conscious and personal.

To more easily identify the right stones, we recommend consulting the sections in the website menu, where crystals are organized according to properties, intention, or type of use.

You can also directly enter the desired term in the search bar (for example, 'protection', 'balance', or 'clarity') to see the available products, or you can explore the blog articles for additional information.

To buy the right crystals, you can start by identifying what attracts you or the purpose for which you want the stone: protection, balance, focus, a gift, or a collection.

On each product page, you will find detailed descriptions of the crystals' characteristics and origins to help you make an informed choice.

Beyond guides and recommendations, it is important to choose those stones or crystals that appeal to you visually or intuitively.

The descriptions include information about origin, shape, and characteristics to facilitate a responsible choice.

To more easily identify the crystals suitable for your zodiac sign, we recommend consulting the dedicated sections in the website menu, where products are organized by zodiac sign.

You can also directly enter the zodiac sign name in the search bar (for example, "Leo", "Scorpio", "Virgo") to see the available products, or you can explore the blog articles for additional information and detailed recommendations.

Yes. Crystals and semi-precious stone jewelry are often chosen as meaningful gifts.

If you want an individual certificate or special gift packaging, please contact us.

The shipping cost for a return is covered by us.

We want the return process to be as simple and transparent as possible for our customers. After you contact us to initiate the return, we will communicate the necessary steps and the way in which the package can be sent back.

We pack each crystal and piece of jewelry carefully to prevent damage during transport.

If you receive a damaged product, please contact us as soon as possible and send us relevant photos. We will review the situation and provide you with a quick solution: replacement or refund.

According to current legislation, you have the right to return products within 14 calendar days of receiving the order.

To initiate a return, please contact us at office@druzy.eu, mentioning the order number. We will inform you of the necessary steps to process the return.

Products must be returned in the same condition in which they were received.

Products cannot be returned if they show signs of use, damage, or interventions that affect their integrity.

Also, customized or made-to-order products may be exempt from the right of return, according to applicable legislation.

After the returned package reaches us and is checked, the refund of the paid amount is processed within a maximum of 2 working days.

The amount will be refunded using the same payment method used for the purchase. In the case of online payments, the payment processor will automatically send you a notification regarding the refund.

We want the return process to be quick and transparent, so that you have certainty and clarity at every stage.

Products marked with notes such as Model 1, Model 2 (M1, M2) are unique pieces. You will receive exactly the product shown in the photographs.

Especially in the case of silver jewelry and certain premium models, we frequently work with unique pieces or items produced in very small batches.

Other products, such as certain pendants or bracelets from the affordable range (for example, up to 100 RON), can be produced in series. In these situations, the delivered product will meet the specifications in the description and the quality presented.

The photos accurately reflect the quality, finish, and type of stone you will receive. There may be slight natural variations in shade or structure, specific to authentic stones.

For certain models, there is the possibility of adjusting the size.

Some rings are adjustable, while others are available in several size options, mentioned on the product page. If you cannot find the desired size, please contact us before placing the order to check availability.

In the case of necklaces made of semi-precious stones, we can make custom lengths, depending on your preference. Please contact us to establish the details before completing your order.

Products made to custom size may have special conditions regarding return, according to the applicable legislation.

Answer

Most of our necklaces have a standard length between 38 and 45 cm, suitable to sit at the base of the neck or slightly below it, depending on the conformation.

To choose the right length, we recommend measuring a necklace that you already wear and that you like in terms of positioning. Measure the total length unfolded and compare with the size mentioned in the product description.

If you are not sure which length suits you, please contact us before placing your order, and we will help you make the right choice.

To correctly choose the ring size, we recommend measuring a ring you already wear or the circumference of your finger with a flexible tape.

The exact size (European system) is mentioned in the description of each ring. If you have doubts about the right size, you can contact us before placing the order, and we will help you make the correct choice.

For adjustable models, this is clearly mentioned in the description.

To correctly choose the bracelet size, measure the circumference of your wrist with a measuring tape.

The length of each bracelet is specified on its page. We recommend adding approximately 0.5–1 cm to the exact wrist measurement for optimal comfort.

If you want a special adjustment, please contact us before ordering.

Yes, you can also place an order by phone.

If you encounter difficulties completing your online order or would like direct assistance, you can contact us at +40 774 545 706, and we will guide you through the purchasing process.

For quick processing, we recommend having the product name or its link ready.

Druzy is an online business, specialized in fast and secure deliveries of crystals, semi-precious stones, and jewelry.

However, we are close to our customers. If you want to visit us before making a purchase, please contact us by phone at +40 774 545 706, and we will invite you to our showroom by appointment.

Yes. If you have questions regarding choosing a stone, the size of a piece of jewelry, or the origin of a mineral, please write to us before placing your order.

We want every purchase to be made informed and with confidence.

You can contact us at office@druzy.eu for any questions related to crystals, semi-precious stones, sizes, or availability.

We respond as quickly as possible during working hours.

Email: office@druzy.eu

Phone: +40 774 545 706

WhatsApp: +40 774 545 706

After shipping, you will receive an email with the tracking number of the package.

If you have an account on the website, you can also check the status of orders in the "My Account" section.

No, you can place an order without creating an account.

However, creating an account allows you to more easily track orders, access purchase history, and save information for future orders.

After shipping, you will receive an email with the tracking number of the package.

If you have an account on the website, you can also check the status of orders in the "My Account" section.

In certain situations, we can try to identify and bring special pieces or specific minerals through our network of international suppliers.

If you are looking for a particular specimen (type of crystal, origin, or specific characteristics), please contact us with as many clear details as possible, and we will check availability.

Terms and conditions may vary depending on rarity and source.

We review requests regarding the purchase of collections or individual pieces for resale, depending on the type, origin, and quality of the specimens.

If you would like to propose a collection or a mineral to us, please send clear photographs, dimensions, and information about the origin to office@druzy.eu. We will get back to you with a response after evaluation.

We reserve the right to select pieces that meet our quality standards.

Yes. For minerals marked with Model 1, Model 2 (M1, M2) or other similar mentions, the photos are taken individually, and the product presented is exactly the piece you will receive.

These models are unique specimens, photographed separately, so you can see the shape, crystallization and real details of each specimen.

In the case of mass-produced products, the photos accurately reflect the type of mineral, the quality and the finish you will receive. There may be small natural variations in shade, structure or inclusions, specific to authentic stones.

We do not use generic images to represent products other than those delivered.

Yes. If you would like additional images, additional measurements or detailed information about a unique mineral, please contact us before placing your order.

We want every purchase to be made informed and confidently.

Yes. A large part of our minerals are unique, individually selected pieces.

Products marked with Model 1, Model 2 (M1, M2) or numbered distinctly represent exactly the specimen in the photos. You will receive the presented mineral, with its shape, inclusions, structure and natural peculiarities.

Each unique piece is photographed individually, and the images faithfully reflect the real specimen.

We select minerals both directly from me and through established international distributors, with long experience in the market.

In choosing specimens for collectors, we take into account:

• provenance and reputation of the area
  
• form of crystallization
  
• integrity of the structure
  
• natural aesthetics
  
• rarity or quality above average
  

We address both collectors at the beginning of their journey and those who are looking for special pieces to complete a collection.

The unique minerals are individually packaged with suitable protective materials to prevent damage during transport.

We pay extra attention to fragile specimens or specimens with delicate crystallization.

Depending on availability, we can check specific lots or color variations for dedicated projects.

Please contact us before placing your order to discuss the details.

For collaborations, higher volume orders or recurring purchases, please write to us at office@druzy.eu to discuss availability and conditions.

We want to build stable partnerships with jewelry creators and handmade brands.

In the description of each product, the size of the beads (in mm), the type of finish (polished, matte, faceted) and the length of the string are clearly mentioned.

If you need additional information before purchasing, please contact us.

Yes. We provide beaded strings made of semi-precious stones, polished stones, pendants, cabochons and other elements suitable for making handmade jewelry or personalized collections.

Our products are frequently used by independent creators, handmade designers and jewelers who want to work with natural materials.

Yes. The strings are made of natural semi-precious stones, each with specific variations in color, texture and structure.

These variations are natural characteristics of stone and provide authenticity to each creation.